Title:

Senior Consultant 

 

Overview:

The Senior Consultant is a full-time position in a fast-paced environment, performing duties which include tier 3 troubleshooting, advanced system migration projects, documentation and time-entry. This position is expected to maintain an open line of communication and work closely with the Engineering staff on their consulting team, project manager and service manager, in order to efficiently resolve or escalate technical issues and to co-ordinate project timelines.

Our ideal candidate is an energetic team player looking for a great opportunity where they can learn, grow, and advance within the same company. The consulting group’s goal is to achieve the highest customer satisfaction possible, while meeting budgets, timelines and SLA targets.

 

Responsibilities:

  • Track all time, including detailed updates for each time entry.

  • Tier 3 Troubleshooting

  • Manage client expectations regarding repairs and implementations, using direct interaction with clients to improve customer service, perceptions and satisfaction.

  • Build and migrate core network services, such as File Server, Print Server, DNS and DHCP, as part of larger projects.

  • Build and migrate advanced network services, such as Citrix, VMWare or Exchange.

  • Design core network services, such as file permissions or group policies.

 

Required Qualifications:

  • Excellent written and verbal communication skills.

  • Ability to work in a team and communicate effectively.

  • Expert: IT troubleshooting.

  • Expert: Workstation hardware.

  • Expert: Windows desktop operating systems, versions XP through 8.1.

  • Expert: Server hardware.

  • Expert: Windows Server operating systems, versions 2003 through 2012 R2.

  • Expert: Active Directory and Group Policy.

  • Expert: Network troubleshooting (TCP/IP, DHCP, DNS).

  • Proficient: VMWare virtualization

  • Proficient: Citrix or Terminal Services

  • Proficient: Hardware Firewalls

  • Proficient: Networking concepts (VLANs, routing protocols)

  • Proficient: Storage Area Networks

 

Additional Qualifications:

  • Experience with ConnectWise.

  • Experience with N-Able.

  • Experience with IT System migrations.

  • Experience with Cisco Firewalls, Switches, and Routers

  • Certifications: MCSE, VCP, CCNA, CCNP, CCA – V, CCP - V.

 

We are interested in filling this position quickly as the candidate will play a key role in the development and growth of our Consulting Division.

 

Please send your resume to resumes@actweb.com.

No recruiters or agencies please. Only qualified candidates will be contacted.