The Consultant is a full-time position in a fast-paced environment, performing duties which include tier 2 troubleshooting, system migration projects, documentation and time-entry. This position is expected to maintain an open line of communication and work closely with the Engineering staff on their consulting team, project manager and service manager, in order to efficiently resolve or escalate technical issues and to co-ordinate project timelines.


Our ideal candidate is an energetic team player looking for a great opportunity where they can learn, grow, and advance within ACT. The consulting group’s goal is to achieve the highest customer satisfaction possible, while meeting budgets, timelines and SLA targets.



  • Track all time, including detailed updates for each time entry.

  • Tier 2 Troubleshooting

  • Manage client expectations regarding repairs and implementations, using direct interaction with clients to improve customer service, perceptions and satisfaction.

  • Perform all Help Desk duties such as, but not limited to, identifying issues, prioritizing severity, root cause analysis, moves, additions and changes, monitoring of performance and backups and problem escalation.

  • Migrate core network services, such as File Server, Print Server, DNS, and DHCP, as part of larger projects.


Required Qualifications:

  • Excellent written and verbal communication skills.

  • Ability to work in a team and communicate effectively.

  • Expert: IT troubleshooting.

  • Expert: Workstation hardware.

  • Expert: Windows desktop operating systems, versions XP through 8.1.

  • Proficient: Server hardware.

  • Proficient: Windows Server operating systems, versions 2003 through 2012 R2.

  • Proficient: Active Directory user administration.

  • Proficient: Network troubleshooting (TCP/IP, DHCP, DNS).

  • Intermediate: VMWare virtualization

  • Intermediate: Citrix or Terminal Services

  • Intermediate: Hardware Firewalls

  • Intermediate: Networking concepts (VLANs, routing protocols)

  • Intermediate: Microsoft Exchange.


Additional Qualifications:

  • Experience with Group Policy.

  • Experience with Storage Area Networks.

  • Experience with ConnectWise.

  • Experience with N-Able.

  • Experience with IT System migrations.

  • Experience with Cisco Firewalls, Switches, and Routers

  • Certifications: MCP/MTA, MCSA, MCSE, VCP, CCNA, CCNP, CCA – V, CCP - V.


We are interested in filling this position quickly as the candidate will play a key role in the development and growth of our Consulting Division.


Please send your resume to resumes@actweb.com.

No recruiters or agencies please. Only qualified candidates will be contacted.