Title:

Associate Consultant

 

Overview:

The Associate Engineer is a full-time position which will work in a fast-paced environment, performing duties which include tier 1 troubleshooting, server and workstation building, documentation, and time-entry. This position is expected to maintain an open line of communication and work closely with the Engineering staff on their consulting team, project manager, and service manager, in order to efficiently resolve or escalate technical issues, and to co-ordinate project timelines.

Our ideal candidate is an energetic team player looking for a great opportunity where they can learn, grow, and advance from within the same company. The consulting group’s goal is to achieve the highest customer satisfaction possible, while meeting budgets, timelines, and SLA targets.

 

Responsibilities:

  • Track all time, including detailed updates for each time entry.

  • Tier 1 Troubleshooting

  • Manage client expectations regarding repairs and implementations, using direct interaction with clients to improve customer service, perceptions and satisfaction.

  • Perform all Help Desk duties such as, but not limited to, identifying issues, prioritizing severity, root cause analysis, moves, additions and changes, monitoring of performance and backups, and problem escalation.

  • Perform assembly and initial configuration of workstations, servers, server racks, wiring, networks, and UPS devices.

 

Required Qualifications:

  • Excellent written and verbal communication skills.

  • Ability to work in a team and communicate effectively.

  • Proficient: IT troubleshooting.

  • Proficient: Workstation hardware.

  • Proficient: Windows desktop operating systems, versions XP through 8.1.

  • Intermediate: Server hardware.

  • Intermediate: Windows Server operating systems, versions 2003 through 2012 R2.

  • Intermediate: Active Directory user administration.

  • Intermediate: Network troubleshooting (TCP/IP, DHCP, DNS).

 

Additional Qualifications:

  • Experience with Microsoft Office, Outlook, Word, Excel, PowerPoint and Visio.

  • Experience with VMWare administration.

  • Experience with Citrix/Terminal Services administration.

  • Experience with Microsoft Exchange.

  • Experience with ConnectWise.

  • Experience with N-Able.

  • Experience with RAID systems and levels.

  • Experience with installation of Windows Desktop and Server operating systems.

  • Experience with UPS systems, including graceful shutdown configuration.

  • Certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, and MCP/MTA.

 

We are interested in filling this position quickly as the candidate will play a key role in the development and growth of our Consulting Division.

 

Please send your resume to resumes@actweb.com.

No recruiters or agencies please. Only qualified candidates will be contacted.

Advanced Computer Technologies, Inc. | 108 Main Street Norwalk, Connecticut 06851 
Contact Us: actcontact@actweb.com | Phone: (203) 847-9433 website: www.actweb.com 

 

Providing IT Support and Services to Norwalk, Stamford, Greenwich, Darien, Westport, Oxford, Newtown, Redding, Fairfield, Bridgeport, Stratford, Wilton, Cheshire, Milford, Hartford, Storrs, Ridgefield, Shelton, Woodbury, Danbury, Branford, Beacon Falls, Seymore, Southport, Wallingford, Southington, Rowayton,  New Canaan, Brooklyn and Westchester County (NY). 

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